Return policy
Damaged or defective items
We only accept returns if the package or product arrives damaged or defective. Because our products are made-to-order and custom 3D-printed, we cannot accept returns for buyer's remorse or change of mind.
Reporting period
Any damage or defects must be reported within 5 calendar days of the delivery date as marked by the shipping carrier. Reports submitted after this 5-day window will unfortunately not be eligible for a refund or replacement.
Shipping damage
Damage caused during shipping is covered under this policy. We will handle the claim with the shipping carrier on your behalf.
How to initiate a return
To report damage, please email [email protected] with your order number, a brief description of the issue, and clear photographic evidence of both the outer packaging (showing shipping label) and the damaged product itself.
Refunds and Replacements
Once your submission is reviewed and approved, we will arrange for a replacement to be sent out immediately, or issue a full refund to your original payment method. Approved refunds typically appear in your account within 5–10 business days.
Questions? Email [email protected]